Founders of boutiques often mistakenly equate number of employees with success. However, lots of employees may signal a poorly run firm. On this episode, we make the case for fewer employees and illustrate the impact to profitability.
Month: June 2021
Your service offering must deliver value to the client and designing it correctly is a mission-critical task. On this episode, we discuss how to re-think service design and delivery to accelerate profits.
Greed, if left unchecked, can get in the way of a successful exit. On this episode, we discuss a framework to help you keep greed from sinking your deal.
There is a difference between quality work and a great client experience. Firms that add a great client experience to high-quality work reach scale, and those who do not, stay small lifestyle businesses. On this episode, we discuss the importance of the client experience.