Founders of boutiques often mistakenly equate number of employees with success. However, lots of employees may signal a poorly run firm. On this episode, we make the case for fewer employees and illustrate the impact to profitability.
Your service offering must deliver value to the client and designing it correctly is a mission-critical task. On this episode, we discuss how to re-think service design and delivery to accelerate profits.
Greed, if left unchecked, can get in the way of a successful exit. On this episode, we discuss a framework to help you keep greed from sinking your deal.
There is a difference between quality work and a great client experience. Firms that add a great client experience to high-quality work reach scale, and those who do not, stay small lifestyle businesses. On this episode, we discuss the importance of the client experience.